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I'm sorry to hear that you're having trouble with a book order. If you were trying to order online, you may want to try again, it may have been a temporary problem with the online store.If you're having issues with a partially complete online order, try emailing email@example.com explaining the order you're trying to make and what problems you're encountering with the order.
If you'd like to order by phone, instead, call 1-800-998-9938 (for US/Canadian Inquiries) or 1-707-827-7000 (Local/Overseas Orders/Inquiries).
If you'd like to order by FAX or US Mail, print out this order form and mail it to:
1005 Gravenstein Highway North
Sebastopol CA 95472
Or fax it to (707) 829-0104.
I hope this helps. Let us know if you have any other questions.