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video download are not available to my user

Hi, please , the options ML_2406779 order of video download are not available to my user, kindly check. Israel Santiago
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  • Hi Israel,

    I can see that video in your account, so you may be referring to the problem where you can only
    see the watch and download segments of the video course.  If that is the case, just click the Sign In link at the top right of the video player page and that will force it to know you are logged in.    
    If for some reason it hangs on “Authenticating...”, then make sure you don’t have any ad or script blocking plugins in your browser,
    because that usually means a necessary script if being blocked.

    Sorry for the inconvenience,
    Chris Olson
    O'Reilly Book Support
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