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I’m frustrated

Token expiration policy - not customer friendly and not doing the right thing

Why do my tokens expire at all as long as I am a paying subscriber? Forcing me to use them or lose them doesn't make sense especially when I pay for a year of unlimited Safari in advance!
I understand that authors need to get some allocation of funds but the tokens are very valuable to me when I need to have something for off-line use. When they expire I just guess at what I will need and then frequently use them on things that I end up not needing. I think Safari should change this policy. It would be the right thing to do for your customers.
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  • Hi Chris,

    Thanks for contacting O'Reilly Media and posting this feedback about the Safari Books Online token expiration policy. Safari Books Online is a joint venture between O'Reilly and the Pearson Technology Group so this issue will need to be addressed by their support team. The "expired" token guideline applies to all types of subscriptions offered through Safari. This includes month to month renewal as well as annual subscription plans. Carry over tokens for month to month would not work as well due to the short term subscription time-line and would be a difficult administrative task. This current policy helps Safari monitor and protect electronic content from possible abuse and piracy and supports existing license agreements with participating publishers.

    New and enhanced features are being reviewed by management and your input is important to us in order to provide better customer service and account management. Stay tuned! You can also follow up directly and contact Safari Customer Service Support at support@safaribooksonline.com or by phone at (888) 619-1684 / 707-827-4100.


    http://safaribooksonline.com

    Regards,
    Mace Bergmann
    O'Reilly Media Inc.
    http://www.oreilly.com
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  • I’m frustrated
    I whole-heartedly agree. For the first time I'm personally purchasing access to SafariBooksOnline (I used to have access through work).

    I loathe the token system entirely, and think the expiration is downright insulting. Clearly there's no competition in this space, so I'm sticking with SafariBooksOnline... but I think they should seriously re-evaluate tokens
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