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I'm sorry we did not reply to this report earlier. We did experience a period of very slow response time at 1:35 AM PST on this day - which lasted for 5 minutes or less according to our monitoring statistics.
We have reported the issue to our system administrators for further research. I'm sure they will find the cause of this slow down and resolve the issue.
Thank you very much for reporting this problem to us. In the future, you can contact Safari Books Online directly at:
We offer telephone support from midnight through 5 pm, PST, Monday through Friday. We also have chat and email support available 24 x 7 x 365. Please let us know if you experience this issue again.
Safari Books Online