Step by Step books - Pages not in color, poor B&W printing

Book Titles:
Microsoft Expression Blend 4 Step by Step
Microsoft Expression Web 4 Step by Step

I just received these books today (05/09/2011), ordered from Amazon.com. On Amazon, the "Click to look inside" feature displays both books with full color pages, which is one of the reasons I ordered them over other Express Studio 4 books. But the all of the pages of the books I received are printed in a low quality black & white, like it was printed from a printer in Draft mode.

Even the books' websites at http://www.expressionblendstepbystep.... and http://www.expressionwebstepbystep.com/ show sample chapters in full color.

I'm extremely unpleased with this false advertising by O'Reilly and Amazon, as well as the poor print quality of the books. If you're going to show full color pages in product samples, it's expected that the printed book is in full color.

I'm planning to return these books to Amazon, but would like to see if O'Reilly will respond with a solution or correction.
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  • Hi James,

    I'm sorry that the previews were misleading and for your disappointment with the print books. We mistakenly sent a color PDF to Amazon for their Search Inside the Book, but the book is in black and white. Most of our ebooks are now in color, but books are often black and white.

    We have a 100% satisfaction guarantee, so if you have any difficulty returning the books to Amazon, please contact orders@oreilly.com for help getting a refund.

    Also, I'd like to offer you free ebooks for both of these books so that you can read them in color. If you'd like these ebooks, please set up a free account at http://members.oreilly.com/account/login. Then let me know what your display name is and I'll add the ebooks to your account.

    Once again, I'm sorry for the frustration. We'll be correcting the preview on Amazon.

    Regards,

    Rachel James
    O'Reilly Media
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