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Send All Ebooks to Dropbox - needs better user experience/dialog
The Your Products->EBooks page provides a link at the top that says "Send all ebooks to Dropbox" (assuming you've signed up for Dropbox). The consequences of clicking this are very unclear - I assumed it meant this was a setting to send all future ebook purchases to my Dropbox account. Nope! Instead, it began sending all of my ebook purchases EVER to Dropbox, with no warning about the number of ebooks (or the amount of space) involved. This is VERY BAD. My Dropbox space quota was blown out completely by the action of clicking a link. At the very least, open a dialog issuing a warning about what's going to happen, mentioning how many ebooks and how much disk space will be transferred. This was NOT a very good experience. (Also, I already had versions of some of these ebooks in my own custom folders in my Dropbox account and it seemed NOT to re-download those - was that intentional?)
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Hi Rich,
Thanks for writing us about this, and I'm sorry that it wasn't clear. We appreciate your feedback about this.
You're right, this button does send all ebooks in your account to Dropbox. You mentioned it seemed to not re-download files that were already in your Dropbox, but it should do those as well. The files get added in batches, so it may be that those were added later (but they won't be duplicated).
We're sorry this was a bad experience for you. If instead you want to send all future purchases, you can set this up in the Dropbox Settings on your Account Info page. On that page, you can select the formats that you want to be sent automatically going forward.
Thanks again for your feedback, and we're sorry for the frustration.
Kind Regards,
Rachel James
O'Reilly MediaComment -
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I’m
still not happy
Thanks, Rachel. I've turned off automatic Dropbox uploading so that this does not happen again. However, I tried instead to upload newly purchased ebooks to Google Drive and nothing seems to work there at all. I get error messages when attempting to save no matter what I try to do. I noticed that the Account Info page doesn't even have a Google Drive options section for establishing settings so, is that even fully enabled? -
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Hi Rich,
The Google Drive works a bit differently than the Dropbox and Kindle options, so there's no setup needed and the authentication is all handled on Google's end in the popups you see after hitting the Google Drive Save button on our site.
I'm sorry that you're getting errors. Could you tell me what error you're seeing? One thing to try if you get an error is to close the Send to Google Drive overlay and reopen or just to refresh the page and start again.
You can find more information at http://shop.oreilly.com/category/customer-service/google-drive.do.
I also wanted to make sure you know that we'll only send *all* ebooks to Dropbox if you use the send all button. If you select formats to send automatically, new purchases will be sent automatically, but previously purchased books won't be sent unless you send them.
I'm sorry for the frustration, and I hope this helps.
Rachel -
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I’m
still quite displeased
I have multiple Gmail accounts I am logged into at the same time (one personal, one for work - Gmail allows this through the "Add Account" button). The Google dialog comes up and asks me to confirm which account I want to use and I choose my personal one (or, as it turns out, my work one - neither works). The error that comes up says "Failed Upload REQUEST_REJECTED - Retry" Retry doesn't work. This is not an uncommon situation. Can this be fixed?
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Is every upload failing or only some? I suspect that the problem could be if you're trying to send a bunch at once, they get queued up, and they may be timing out. It might work better if you send one at a time, but I understand that could be time-consuming.
If you want to add a lot of ebooks to Google Drive, you may find it simpler to download them and drag them into your Drive (you can do this in the browser or with the Google Drive application for PC/Mac).
I'm sorry this isn't working well for you, but we appreciate your feedback. We will continue to consider improvements to our integration with Google Drive and other services. -
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No, all uploads are failing.
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Which browser are you using? We're wondering if this could be a browser-specific issue that we need to report to Google.
If you're not using Chrome or Firefox, you might give one of those a try. -
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Using Chrome (Mac) up to date.
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Works sometimes in Firefox.
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I'll contact you by email to get some more information.
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