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I see both of your refund requests here, and I will respond to them right away. We're not staffed on the weekends and are unable to respond to emails then. Our customer service department hours are Monday – Friday, 7:30AM to 5:00PM Pacific Time .
If you have any further questions or require further assistance,
You can contact us at:
1-707-827-7019 (outside the USA)
7:30 am to 5:00 PST
Customer Service Rep,