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I’m disappointed.

Print-on-Demand title - poor quality

I received a copy of 'Real World Haskell' from Amazon Germany this week. Unfortunately I had to realize that the print quality of my copy did not live up to the high standards I'd expect from an O'Reilly book.

Some quick internet research revealed that others have received bad copies of this book as well (http://support.oreilly.com/oreilly/to...), but given the age of these reports, I'm quite disappointed that this issue still persists to this day.

In addition to the bad printing quality, I also noticed some severe inaccuracies in the books trimming. For example, the grey bar on the index pages is not bleeding, but leaves white gap (a 1-3 mm, varying from page to page) to the border of the page.

I'll include some information on my copy that will hopefully help to avoid such unpleasant misprints in the future.

Information from the copyright page:
ISBN: 978-0-596-51498-3
[LSI]
1292541328
[2010-12-17]

Info from the inside back cover:
CPSIA information can be obtained at www.ICGtesting.com
Printed in the USA
BVOW01s1433240114
342929BV00005B/200/P
Barcode: 9 780596 514983

I really hope that O'Reilly takes these complaints seriously and will be able to resolve these issues eventually. I do believe that the print-on-demand approach offers many vital benefits to both publishers and customers, but it can only work if the quality of the final product does not suffer.

Best Regards,
Andreas Weis
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  • Hi Andreas,

    Thank you for taking the time to report this and for providing such great details. The codes you supplied will be a big help to me.

    I've ordered a fresh copy to be printed and delivered to me so that I can see first-hand what you describe and determine how best to improve the quality.

    Since the time we released this title, we've worked with our POD supplier to improve the quality, and we've also made changes to our interior designs and typography to help improve the reader experience. I suspect that this title suffers from being published in the earlier years of our move to POD.

    Many of those changes were implemented on the advice of readers such as yourself, so please know that we appreciate your comments and take them seriously. Please accept a refund for this title. Our customer service team is watching for you to reach out them: please call 1-800-889-8969 or 707-827-7019 or write to orders@oreilly.com.

    In addition, please write to me directly so that we discuss the best way for me to send you an improved copy, free of charge. My email address is dfauxsmith@oreilly.com.

    Thanks again,

    Dan
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  • Thank you for the quick response.

    I have just sent you a mail.
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  • I also purchased an academic book: Kant: Theoretical Philosophy after 1781, the Cambridge Edition of the Works of Immanuel Kant at Rakuten.com. Its print quality is worse than offset Cambridge edition, but the price is the same as an offset edition. Such POD is really bad and nasty to charge no less, but print much worse books to us.

    It's really deceptive and evil for sellers like Amazon, Rakuten, ect, to sell less quality POD books at normal standard book price.

    Hopefully, some heroes can change this bad trend, let it onto right track. Don't fool people with bad POD books but same price charged!!!
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  • I also purchased a book at Barnesandnobile.com: Kant: The Critique of the Power of Judgment. It's also a bad quality POD edition. Once received it, I returned immediately to Barnes bookstore. The manager offered me 10% discount to keep it, but I refused without hesitation. Such POD pattern will ultimately damage press career. It absolutely stops people from future book purchases. However, ebook is a joke. No one really likes or enjoys reading ebook on a metal device. I see many people finally hate ebooks, but return to read books on paper. But bad printing quality books will damage customer's purchase interest, finally damages any PRESS business. Stupid POD attempt...
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  • If your PRESS didn't know how many demands for a book on the market, you can stop printing that book, but no way let POD ruin your PRESS business, and also ruin library, ruin human intellectual property and culture development.
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  • I send my complaint to the ICGtesting.com, but my email was rejected, said the receipt address was invalid. It's really a joke, for such bill law, the email is fake, and no email allowed to be received. Evil is spreading under the table, behind the internet.
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  • "Delivery to the following recipient failed permanently:

    tracking@ICGtesting.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain icgtesting.com by service94-us.mimecast.com. [205.139.110.56].

    The error that the other server returned was:
    550 Invalid Recipient - http://kb.mimecast.com/Mimecast_Knowl..."

    Above is what Google I got after sending that complaint.
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  • I’m happy
    Thanks to Dan for being very supportive and eager to resolve this issue.

    It seems that I got unlucky with a particularly bad print. The replacement copy that I received was also printed on-demand and although it's still not quite offset-printing quality, it is a huge improvement over my original copy.
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