O'Reilly Answers - Where is my question?

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To whom it may concern:

I asked this question http://answers.oreilly.com/topic/4184... a year ago on oreilly answers:

But now I can no longer see it. It was a useful topic with over 120000 views and that is the reason I edited it because some advertisers targeting it. It takes some time and effort to create these topics. Where is the original oreilly answers site? Did you gave up because of these advertisers?

Redirecting http://answers.oreilly.com/ to http://support.oreilly.com/oreilly/ isn't enough. Please reply.

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sarahkim (Official Rep) July 12, 2014 19:37

Hi Tracy,

Thanks for writing. We did decide to retire the Answers site. Would you mind posting your question here on support.oreilly.com? Then I'll make sure to redirect the original answers.oreilly.com URL to your new post.

Or I'd be happy to post it for you. Whichever you'd prefer.

You can view the original post in Google's cache so you can copy and paste it.
http://webcache.googleusercontent.com...

Kind regards,
Sarah

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Hi Tracy, Thanks for writing. We did decide to retire the Answers site. Would you mind posting your question here on support.oreilly.com? Then I'll make sure to redirect the original answers.oreilly.com URL to your new post. Or I'd be happy to post it for you. Whichever you'd prefer. You can view the original post in Google's cache so you can copy and paste it. http://webcache.googleusercontent.com/search?q=cache:zlXDF2r3xnIJ:answers.oreilly.com/topic/4184-how-to-print-out-iphone-sms-text-messages-on-my-pc/+&cd=1&hl=en&ct=clnk&gl=us Kind regards, Sarah

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Tracy July 12, 2014 20:21

Dear Sarah,

Thank you for the reply. Why did you shut down your answers site? Oh my god, can you see that there are almost 170000 views on my question.

Will you be able to post answers by the other users in that topic here in case If I copy-paste the content and start a new thread here? Without those replies my thread will look incomplete. Please reply soon.

Thanks

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Dear Sarah, Thank you for the reply. Why did you shut down your answers site? Oh my god, can you see that there are almost 170000 views on my question. Will you be able to post answers by the other users in that topic here in case If I copy-paste the content and start a new thread here? Without those replies my thread will look incomplete. Please reply soon. Thanks

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Tracy July 12, 2014 20:24

No need to post the answers after May 25 2014 03:31 AM becuase I'm sure these answers were posted by those nasty advertisers.

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No need to post the answers after May 25 2014 03:31 AM becuase I'm sure these answers were posted by those nasty advertisers.

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Tracy July 12, 2014 20:50

Hi Sarah,

Here is the question: http://support.oreilly.com/oreilly/to...

Please redirect the old URL: http://answers.oreilly.com/topic/4184... towards the above URL

Also, I have posted the first two replies by myself now please post the rest of the answers by the other users yourself.

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Hi Sarah, Here is the question: http://support.oreilly.com/oreilly/topics/how_to_print_out_iphone_sms_text_messages_on_my_pc?rfm=1 Please redirect the old URL: http://answers.oreilly.com/topic/4184-how-to-print-out-iphone-sms-text-messages-on-my-pc/ towards the above URL Also, I have posted the first two replies by myself now please post the rest of the answers by the other users yourself.

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sarahkim (Official Rep) July 12, 2014 21:32

Hi Tracy,

I've added the other responses and put in the request for the redirect. That should happen first thing on Monday.

We don't have a way to post as other people and would prefer not to do that in any case. That is the reason we didn't migrate the posts.

I apologize for the frustration this has caused, and I'm glad you reached out so we could get the content posted again and redirected to the right place.

Kind regards,
Sarah

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Hi Tracy, I've added the other responses and put in the request for the redirect. That should happen first thing on Monday. We don't have a way to post as other people and would prefer not to do that in any case. That is the reason we didn't migrate the posts. I apologize for the frustration this has caused, and I'm glad you reached out so we could get the content posted again and redirected to the right place. Kind regards, Sarah

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Tracy July 13, 2014 08:38

Hi Sarah,

Thank you again for your support! Now everything looks great, please redirect the URL ASAP.

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Hi Sarah, Thank you again for your support! Now everything looks great, please redirect the URL ASAP.

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Tracy July 13, 2014 17:03

Dear Sarah,

I just noticed another issue and I need your help. I copy-paste the content from the link posted by you but now in my question the link of the website I'm referring to looks like this http://www.iphone-to...essages-pc.html/

but the correct link should be: http://www.iphone-to-pc.com/how-print...

I couldn't find any option to edit my link so can you please edit my question and add the correct link?

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Dear Sarah, I just noticed another issue and I need your help. I copy-paste the content from the link posted by you but now in my question the link of the website I'm referring to looks like this http://www.iphone-to...essages-pc.html/ but the correct link should be: http://www.iphone-to-pc.com/how-print-iphone-text-messages-pc.html I couldn't find any option to edit my link so can you please edit my question and add the correct link?

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Sheel.s July 13, 2014 18:20

After watching this thread I noticed the same issue with my topic as well:

http://support.oreilly.com/oreilly/to...

Oreilly employee (Jon Johns) asked me to copy the content from Google Cache to create a new topic here. I did the same and now in my question this link http://www.mypdfsolu...d-pdf-file.html/ is incorrect.

We cannot edit it because Get Satisfaction system work like this. Sarah please do something and rectify these links.

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After watching this thread I noticed the same issue with my topic as well: http://support.oreilly.com/oreilly/topics/how_do_i_unlock_a_pdf_document_remove_pdf_restrictions Oreilly employee (Jon Johns) asked me to copy the content from Google Cache to create a new topic here. I did the same and now in my question this link http://www.mypdfsolu...d-pdf-file.html/ is incorrect. We cannot edit it because Get Satisfaction system work like this. Sarah please do something and rectify these links.

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sarahkim (Official Rep) July 14, 2014 01:43

Hi Tracy and Sheel,

I don't have permission to edit your posts. Do you see the "Edit" link on the top right of the subject of your post? I see that on posts I've created.

If not, let me know and I'll contact Get Satisfaction.

Thanks,
Sarah

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Hi Tracy and Sheel, I don't have permission to edit your posts. Do you see the "Edit" link on the top right of the subject of your post? I see that on posts I've created. If not, let me know and I'll contact Get Satisfaction. Thanks, Sarah

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Tracy July 14, 2014 04:39

Hi Sarah,

No, I cannot see any button or link to edit my question. It's a common issue with Get Satisfaction; a normal member cannot edit his/her posts if there's a reply. Only employees or moderators can edit their authored topics but still they can't edit comments/question posted by other users. Pretty annoying right? But in case if you need assistance editing a topic, contact the Get Satisfaction team and they will edit any topic for you. Check this: https://getsatisfaction.com/getsatisf...

So Sarah you can ask them to modify these two questions and add the correct link.

Google Makin' Life a Little Easier :D Last night I searched for it in Google.

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Hi Sarah, No, I cannot see any button or link to edit my question. It's a common issue with Get Satisfaction; a normal member cannot edit his/her posts if there's a reply. Only employees or moderators can edit their authored topics but still they can't edit comments/question posted by other users. Pretty annoying right? But in case if you need assistance editing a topic, contact the Get Satisfaction team and they will edit any topic for you. Check this: https://getsatisfaction.com/getsatisfaction/topics/allow_users_moderators_to_edit_their_posts So Sarah you can ask them to modify these two questions and add the correct link. Google Makin' Life a Little Easier :D Last night I searched for it in Google.

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Sheel.s July 14, 2014 13:33

I'm also unable to find any link to modify my question Sarah. Current link http://www.mypdfsolu...d-pdf-file.html/ display a blank page because it is incorrect.

Correct link is http://www.mypdfsolutions.com/how-to-...

Sarah do warn others users about this issue if they are migrating their posts from Oreilly Answers.

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I'm also unable to find any link to modify my question Sarah. Current link http://www.mypdfsolu...d-pdf-file.html/ display a blank page because it is incorrect. Correct link is http://www.mypdfsolutions.com/how-to-unlock-secured-pdf-file.html Sarah do warn others users about this issue if they are migrating their posts from Oreilly Answers.

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sarahkim (Official Rep) July 14, 2014 16:29

Hi Tracy and Sheel,

I've put in the request to edit the links in your posts. I've also given you both Champion status and Management Seats temporarily. Get Satisfaction released an update 3 weeks ago so that Champions with Management Seats can edit their own posts through the Management View.

https://getsatisfaction.com/getsatisf...

So you should be able to edit your own posts now as well. We'll see who gets to it first.

Tracy - the redirect is now in place:
http://answers.oreilly.com/topic/4184...

Thanks again for your understanding. I'll be sure to warn others if they are migrating posts.

Sarah

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Hi Tracy and Sheel, I've put in the request to edit the links in your posts. I've also given you both Champion status and Management Seats temporarily. Get Satisfaction released an update 3 weeks ago so that Champions with Management Seats can edit their own posts through the Management View. https://getsatisfaction.com/getsatisfaction/topics/release_notes_6_24_2014_improved_engagement_prompts_improved_filtering_in_manage-18vpzf So you should be able to edit your own posts now as well. We'll see who gets to it first. Tracy - the redirect is now in place: http://answers.oreilly.com/topic/4184-how-to-print-out-iphone-sms-text-messages-on-my-pc/ Thanks again for your understanding. I'll be sure to warn others if they are migrating posts. Sarah

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Sheel.s July 14, 2014 18:22

Okay I'm the first one. Thank you so much Sarah for all your support!

I just restored my two posts/replies. Now it would be great if you post the answers posted by other users at O'Reilly Answers site. Something similar what you did here http://support.oreilly.com/oreilly/to...

Google's web cache link given by Jon isn't working anymore: http://webcache.googleusercontent.com...

Here is link of the old topic: www.answers.oreilly.com/topic/5451-ho...

I wouldn't mind if it's not possible for you to see and post those answers again.

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Okay I'm the first one. Thank you so much Sarah for all your support! I just restored my two posts/replies. Now it would be great if you post the answers posted by other users at O'Reilly Answers site. Something similar what you did here http://support.oreilly.com/oreilly/topics/how_to_print_out_iphone_sms_text_messages_on_my_pc?rfm=1 Google's web cache link given by Jon isn't working anymore: http://webcache.googleusercontent.com/search?q=cache:pROxdP3TofIJ:answers.oreilly.com/topic/5451-how-do-i-unlock-a-pdf-document-remove-pdf-restrictions/+&cd=1&hl=en&ct=clnk&gl=us Here is link of the old topic: www.answers.oreilly.com/topic/5451-how-do-i-unlock-a-pdf-document-remove-pdf-restrictions/ I wouldn't mind if it's not possible for you to see and post those answers again.

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Sheel.s July 14, 2014 18:27

One more thing; I want to take some advantage of my Champion status and remove some spammy posts, lol. But i wouldn't do anything without your permission :)

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One more thing; I want to take some advantage of my Champion status and remove some spammy posts, lol. But i wouldn't do anything without your permission :)

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sarahkim (Official Rep) July 14, 2014 21:07

Hi Sheel,

I've added Patricia's answer since that is the one that answered your original question. The other responses mostly appeared to be spam so I didn't include those.

You're welcome to remove spam here on Get Satisfaction, please just note the reason when you remove them in case there is any dispute.

Thanks,
Sarah

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Hi Sheel, I've added Patricia's answer since that is the one that answered your original question. The other responses mostly appeared to be spam so I didn't include those. You're welcome to remove spam here on Get Satisfaction, please just note the reason when you remove them in case there is any dispute. Thanks, Sarah

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Tracy July 15, 2014 06:00

Great Job Sarah, now everything looks perfect. I couldn't ask for more.

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Great Job Sarah, now everything looks perfect. I couldn't ask for more.

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