I want to do an ebook-to-ebook upgrade from 'Swift Pocket Reference' to 'Swift Pocket Reference Second Edition'.
In my 'Your Products' area there is no '50% off latest ebook edition' button for 'Swift Pocket Reference' (although there is one for 'Ruby Pocket Reference' which I don't want to upgrade).
Is it possible that O'Reilly could do one or more of the following:-
1) Fix this problem so that your customer don't have to go through this whole charade every time, or..
2) Stop deliberately making it difficult for customers to upgrade books, even though you widely advertise that on your website, including..
3) Stop giving nonsense answers to questions like the one above, prolonging the hassle by a day or more.
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Thanks for bringing that problem to our attention. I have fixed this issue in our system, but it will take several hours
for the changes to take effect and for that ebook upgrade button to show up in your account.
O'Reilly Book Support