I added an ebook to cart and when I tried to checkout all I got was an error message about 'redirect loop' too many redirects.
I eventually realized that I had registered but not confirmed my email. I was not instructed to do so, or (if I was) the message wasn't very obvious.
Still I got the same error message, until I realized I hadn't been signed in on the tab I was using with the cart (the confirmation came up in a different tab).
After signing in on the offending tab, I was able to checkout.
I'm a reasonably tech savvy guy, certainly more than average and I very nearly gave up on you after the 3rd error message.
OMG now I have to find my password to log into getsatisfaction too? You're making it way way wayyyyyyy too cumbersome for me to do you the favor of reporting a 'bug'.
I'm sorry that you ran into these errors when checking out and that you had a bad first experience purchasing from us. Thank you for taking the time to let us know about this bug, so that we can get it fixed.
We'll look into what went wrong here, and I may follow up with you for more information.
Thanks again for letting us know.