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Order form issues

I have continual issues trying to order products from you. Last night I tried to order the eBook deal of the day. The order form gets filled in automatically by LastPass, so I know nothing is mistyped. After 2 "Sorry, please reenter all data" messages, I just gave up. LastPass fills in order forms for dozens of sites and yours is the only one that continually chokes. There are many books I've tried to order from you and just gave up. Maybe if you could hook up with PayPal? They know how to take my money...

Mark Junwirth
markj@terrans.com
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Reply
  • Hi Mark,
    Sorry for the ordering problems. That's a known issue with LastPass. If you set LastPass to "record" and fill out the order form manually, it should work properly from now on for you.

    As to PayPal, we are in the process of working with them to have it as a payment option. From what I've heard there *should* be a spring 2013 rollout date, but that's not definitive.

    If you have any other questions or issues with your order, give us a ring or drop us a line to orders@oreilly.com and we can help you out.

    You can contact us at:
    1-800-889-8969
    or
    1-707-827-7019 (outside the USA)
    7:30 am to 5:00 PST M-F

    Cheers,
    Tai H.
    Customer Service Rep,
    O'Reilly Media
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