I’m frustrated

On Shop.oreilly.com, the e-books catalog page makes no sense

Hi O’Reilly,

since a recent redesign of some part of your store, the page

http://shop.oreilly.com/category/eboo...

makes little sense to me.

I visit every day or two, to look and shop. It’s constantly changing.

Two hours ago a new e-book, «Introducing Starling», was prominently in the first two rows; it disappeared now. This seems to happen too frequently: book comes, book goes. I see a book, I come back an hour later to buy it, the book isn’t there any more.

And again, in the «Sort by» drop-down menu, what’s the option «Upcoming» supposed to mean? If I choose it, it seems to have no effect: somewhat understandably, as the «upcomeness» of a new title is not a sort criteria.

It seems just strange that an important page like the e-book store is left so messy.

Thanks, bye, Enrico
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  • Hi Enrico,

    I'm sorry for the frustration, but thank you for taking the time to write us about this. You're right, it does look like something strange is going on with the Ebooks page; we'll look into this.

    I'm not sure why Introducing Starling is not on the page anymore, but you can find it at http://shop.oreilly.com/product/0636920024217.do.

    When you sort by Upcoming, all future books should move to the top of the list. You can see how this works on this Programming page. It looks like the Ebooks page is currently not including upcoming books at all, so that's why sorting wasn't making a difference.

    Thanks again for writing us about this page, so that we can fix it!

    Kind Regards,

    Rachel James
    O'Reilly Media
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  • I’m confident
    Thanks for your reply, Rachel.

    I’d just like to be able to use that page as a «shop window» to keep an eye on new releases. Maybe I should just use http://shop.oreilly.com/category/new.do , taking for granted that most of the books there will have an e-book version too.

    Thanks again, bye,
    Enrico
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