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I’m very displeased

My download has been showing "Still Processing" for days/weeks

On 21-DEC-2009, I went to my Safari Books Online "Downloads" page and asked it to generate the 3rd chapter of "Text Processing in Python" - as of today, this download still shows "Still Processing". Additionally, on 07-JAN-2010 I tried to download Chapter 1 of Hackers & Painters, and it also says "Still Processing"
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