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Missing Manual has Missing Illustrations

I downloaded the sample chapter of Office 2011 for Macintosh: The Missing Manual from Amazon. The figures/illustrations didn't appear in the sample. I downloaded the sample again, same problem, both on a PC and on a Mac. Amazon can't or won't tell me whether it's a problem of the sample or of the book. Their solution is for me to buy the whole ebook and ask for a refund if the ebook has no illustrations. But when I looked at your Google preview of the same book on this site, all the illustrations are there. So what's with Amazon? (apart from bad customer service on this) Do you have a solution to the missing figures in the text?
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  • Hello Jim,

    First of all, I want to make sure that you get a sample chapter to your satisfaction. Please email me at and let me know which chapter you would like to see, and I will make sure you get it (illustrations and all).

    Every O'Reilly e-book is fully illustrated, just like the print version. (But we do have a 100% guarantee on all of our books, so always let us know if you experience a problem with a print or e-book that you've bought.)

    I will also look into the problem on Amazon, but I can make no promises about when or if that will be fixed.

    Nan Barber
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