Missing form for requesting free ebook

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I recently attended PyCON-AU and one of the sponsor benefits was an offer of a free O'Reilly ebook.

The link for this was given as http://oreilly.com/go/ebookrequest which forwards to http://www.oreillynet.com/oreilly/ug/... in the end.

I created an account and logged in as directed by that page but it seems to have no effect. There is no request form and I am told that it will be shown once I am logged in. Repeated clicking on the login link simply brings me back to the ebook request page because the rest of the site recognizes that I am already logged in, but this particular page on the oriellynet.com domain doesn't seem to recognize that I am logged in. I have tried it with Safari, Chrome, Firefox and even IE, and also Private Browsing and Incognito modes, clearing cache and cookies, all to no avail.

Can someone pls help?

Thanks.

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Rachel James (Web Producer) August 31, 2012 14:21

Hi Gabriel,

Thanks for writing us, and I'm really sorry for the runaround. I took a look and found that your account was missing one little piece on the backend, so that's why the page wasn't recognizing that you were logged in. I've fixed this, so you should now be able to log in again and actually see the form.

Sorry for the frustration, and thanks for letting us know so we could fix this strange little bug.

Kind Regards,

Rachel James
O'Reilly Media

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good solution! good solution! (undo)
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- James Baker September 01, 2012 06:03
  
  Rachel,
  
  I seem to be having the same problem as Gabriel, any chance of fixing the bug for me as well?
  
  Thanks
  
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- Rachel James (Web Producer) September 04, 2012 14:20
  
  Hi James,
  
  Sorry you're running into this problem too. Can you let me know what your account's username / display name is?
  
  Thanks,
  
  Rachel
  
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- James Baker September 04, 2012 22:06
  
  My display name is jabaker.
  
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- Rachel James (Web Producer) September 05, 2012 13:56
  
  Thanks for your patience, James. This should be fixed for you now too.
  
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- Tom Jakubowski November 13, 2012 01:33
  
  I have this same issue. I attended JS.everywhere() and am not seeing the form.
  
  My O'Reilly account display name is: tomjakubowski
  
  Thanks!
  
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- Rachel James (Web Producer) November 13, 2012 14:24
  
  Hi Tom,
  
  Can you give it another try? It should be all set now.
  
  Thanks!
  
  Rachel
  
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- Tom Jakubowski November 13, 2012 18:28
  
  Still don't see a form, confirmed that I'm logged in. Tried logging out and logging in again to no avail.
  
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- Rachel James (Web Producer) November 13, 2012 19:32
  
  Sorry it's still not working for you, Tom. I took another look, and your account is fine now, but this could be a cookies/caching problem. Could you try again in another browser or a Chrome incognito window?
  
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- Tom Jakubowski November 13, 2012 20:17
  
  I've tried in a Chrome incognito window and in Firefox (which I have never used with oreilly.com), with no success.
  
  http://cl.ly/image/253o2M3r0h0E
  
  I noticed that, unlike on other pages on oreilly.com, the ebook request page doesn't show me an option to "Sign Out" in the header.
  
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- Rachel James (Web Producer) November 13, 2012 20:32
  
  Sorry for the runaround. We'll keep looking into this, but I can just make the request for you. Can you let me know which ebook you would like? You can choose any ebook published by O'Reilly or Microsoft Press from http://shop.oreilly.com/category/ebooks.do.
  
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- Tom Jakubowski November 14, 2012 00:19
  
  Sure thing Rachel. I'd like this ebook:
  
  http://shop.oreilly.com/product/97805...
  
  Thanks for your help!
  
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- Rachel James (Web Producer) November 14, 2012 15:11
  
  OK, I've submitted the request, and the ebook is now in your account at https://members.oreilly.com/account/e...
  
  Thanks again for your patience!
  
  Rachel
  
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Hi Gabriel, Thanks for writing us, and I'm really sorry for the runaround. I took a look and found that your account was missing one little piece on the backend, so that's why the page wasn't recognizing that you were logged in. I've fixed this, so you should now be able to log in again and actually see the form. Sorry for the frustration, and thanks for letting us know so we could fix this strange little bug. Kind Regards, Rachel James O'Reilly Media

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Gabriel Barta August 31, 2012 23:24

Hi Rachel, it worked fine for me after your change. Thanks very much!

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Hi Rachel, it worked fine for me after your change. Thanks very much!

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Kerry November 08, 2015 19:09

I'm having the same problem.

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I'm having the same problem.

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