we will definitely look into that for you and get you a replacement.
I do need to ask one thing if you can please look in the back of the book and give us the LSI print code? It will look something like this:
If it does not have that information, that would also be helpful. If you can send your response to:
email@example.com and mark it to my attention (Tai) we will get this taken care of it for you.
I'm very sorry for the inconvenience and that you got a lemon of a book. We'll do our very best to make it right for you.
Customer Service Rep,