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I’m frustrated

I mistakenly ordered a pdf twice, I'd like to substitute another for it.

1. Shortcut bestselling sort is broken.
2. I have the AutoIt Short cut book in my media tab (from a previous order), and I've just ordered it again. I'd like to replace the 2nd 'copy' with this:
http://oreilly.com/catalog/9780596510...
3. There should an _obvious_ 'order support' link somewhere.
4. This support form is seriously broken...
a) It couldn't find the product I ordered.
b) For the life of me, I couldn't add one of the 'suggested' products.
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