Help with Kindle free book

Hello, I am trying to send the book I got to my Kindle account. It looks like it sent from your system but it did not show up on my Kindle account. I checked the device email account and it looks correct. I can't send it again, the option is no longer there. Can you help me get the book sent to my Kindle account. Thanks.

Turns out the kindle account you have in settings for me is and my ipad and kindle account have So it's missing the "free" part. I can't change the account either site past the "@" in the email address
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this question
  • Tai Hake (Official Rep) July 08, 2014 20:39
    Hi Ty,
    The @free part of the kindle address is explained in more detail here:

    As to the actual sending of the .Mobi file over to your Kindle device, Amazon has placed a cap of 50mb file size for Mobi formats we are allowed to send to the Kindle account. If the file size exceeds that, the option to do so from our site does not appear. You can still get the file to your Kindle, however. To do so, simply download the mobi file to your PC or Mac and connect your Kindle device to it via the USB cable. Then, open up the "Documents" folder of the Kindle device and place the .Mobi file there to transfer it to your Kindle.

    If you have any further questions or require further assistance,
    You can contact us at:
    1-707-827-7019 (outside the USA)
    7:30 am to 5:00 PST
    or email

    Tai H.
    Customer Service Rep,
    O'Reilly Media
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