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I apologize for your frustration about our ordering experience.
If you would be so kind as to email in your order number and a short message about your issue to:
firstname.lastname@example.org, one of our customer service representatives would be happy to help you work out a solution to your question. We look forward to hearing from you.
If you have any further questions,
You can contact us at:
7:30 am to 5:00 PST
Customer Service Rep,