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Gold pass cannot download OSCON 2015 videos... Not logged in?

Hello, I am an OSCON 2015 Gold pass user but do not have access to all of the videos. I clicked on the "Watch/Download Video" link under "Your Account" - "Your Products". The top right corner states "Authenticating... Sign In". It seems it does not recognize my login status. I tried this on the latest Chrome, Firefox and IE browsers. Are these videos not yet available or is this a genuine issue with the website. My information is correct on the "My Account" page and I can access my info on the OSCON site as well.
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  • I get the following error on page load:

    login.oreilly.com:95 GET http://widget-cdn.rpxnow.com/manifest... net::ERR_NAME_NOT_RESOLVED
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  • Hi JC,
    Try these troubleshooting steps here to access your videos:1.If you're only seeing free segments, click “Sign In” at the top right of the page.  

    2. If you did that and it’s stuck on “Authenticating...”, check to see if you are blocking something using the following programs: Ghostery, noScript, or AdBlock Plus. 
    Are you on a corporate network with strict security settings? Any special Firewall settings?

    You may also try clearing cache and cookies from your browser. If none of this works, please send a screenshot of your JavaScript console from the browser to accounts@oreilly.com we can ask our IT staff to look at it.


    If you have any further questions or require further assistance,
    You can contact us at:
    1-800-889-8969 
    or
    1-707-827-7019 from outside the USA 
    7:30 am to 5:00 PST Monday - Friday
    Or email us at orders@oreilly.com

    Cheers,
    Tai H.
    Customer Service Rep,
    O'Reilly Media
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