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FRAUDULENT COMPANY NEEDS TO BE SHUT DOWN!

Why does O'Reilly fraudulently charge my credit card? I have NEVER heard of you let alone order anything from you. These charges occur on a monthly basis, and range in price. I'm contacting my attorney general's office to get to the bottom of the continuing fraud! I am over filing disputes every month and getting no where but boiling mad.
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  • Hello TD,

    Can you provide me with some details of the charges? What is the name of the service?

    Thank you. --Allen
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  • Good Morning TD,

    We would like to get this sorted out. Please feel free to contact me directly at (707) 827-7218 or by email at lshaeffer@oreilly.com. I look forward to helping to resolve the issue. Best, Liz
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  • There is no service. There is nothing but fraud. My card gets various charges and all it gives is an 800 # that no one answers. This month it is $98.98 and $98.97. Last month it was $32.37. Prior months charges have ranged from $6.86 to $146.00. It is frustrating to have charges on a credit card that I only use in emergencies. Imagine my surprise when I get the bill and it is for charges I did not authorize, nor did I get anything in return. Like I said....a whole lot of fraud!
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  • As a longtime satisfied O'Reilly customer that has purchased many books, ebooks, and hardware items over the years, as well as attended O'Reilly-created or sponsored events, I have to pipe in here.

    TD, since you've never heard of O'Reilly, you don't know that they are a giant in their industry, are heavily involved in many aspects of the tech world on levels from casual hobbyist to professional power user, and have a reputation for quality and integrity that few in the tech world can match.

    They are not going to jeopardize any of that by stealing a few hundred bucks here and there from random people.

    I'm not saying there isn't some problem with your credit card account, as there clearly seems to be. But you should careful slinging around accusations of fraud before working with them to figure out the problem.
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  • Good Morning TD,

    We really would like to help resolve the issue. Please contact us at (800) 998-9938 or you can contact me directly at (707) 827-7218 or by email at lshaeffer@oreilly.com.

    I would also suggest contacting your credit card company and making them aware of the fraudulent purchases, it sounds like your credit card number is compromised and should be changed to avoid additional fraudulent charges but I am sure they can offer the best suggestions to protect you.

    I look forward to working with you to resolve the issue. Best, Liz
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  • I have changed my credit card 8 times in the past year because of your company. I rarely, if ever, use my credit card, so something is happening with your company and my credit card company. I have permanently canceled my credit card. That hopefully will end this nightmare going back nearly a year now.

    It is beyond annoying that someone would even say that "stealing a few hundred bucks here and there" is an acceptable business practice, especially considering I work hard to stay within a budget and not use credit cards recklessly. I don't care if you are a happy customer. I have never been a customer, yet I get charged. It is wrong, and there is fraud. I am certain that if you were charged as much as I have been charged over the past year, you would certainly feel the same way. Because of the numerous fraud charges, my credit card company feels I am trying to get something for free. I don't do internet transactions, and I certainly don't put my credit card out there for anyone to use freely. That is the annoying part.

    Further, my attorney general's office will be investigating these fraudulent transactions. Fraudulent transactions equates to fraud in my book. There is no accusations of fraud....there is actual fraud.

    I did attempt to contact "Liz" yesterday and after being on hold for 10 minutes, I hung up. Hopefully by not having a credit card, this year long nightmare can end.
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  • ... Right ... Well, I, for one, am starting to gain some insight into the nature of the problem. Good luck.
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