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Feeling double dipp'd and distraught

I understand why my purchase of print book doesn't purchase pdf access as well, I just don't agree with the business decision. - This fact is not made clear at time of order.
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    Hi Acro,

    Thank you for contacting O'Reilly Media. We are sorry to hear
    that your recent order did not meet your expectations. We
    have a 100% satisfaction guaranteed policy and the details
    about it are at .

    We are working on offering new bundled options, providing both
    PDF + print book purchases in the near future. We are also
    reviewing eCommerce solutions that will allow this flexibility and
    enhance our current shopping cart experience.

    Thanks again for taking the time to let us know how you feel, and
    I hope you give us another chance to demonstrate our value.

    Mace Bergmann --
    O'Reilly Media Inc.--
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