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Even though I have an account, the system continually cycles me to the promo screen

After signing up for Safari, including providing my credit card info, the system said my email address had already been used and sent me to the "Safari Books Online - Promo" screen. If I go through the process again, it just cycles be back to the promo screen. If I go to my account, no matter what I try to do it keeps taking me to the reset password screen. If I reset my password, then try to update my address, it just takes me back to the reset password screen.

So I am completely unable to use the system. Even if I go into IE7 and clear all my caches, temp files, cookies, etc. I still get brought to the promo screen when I go to Safari.
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