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Error 403

I'm getting an Error 403 when I try to log into the portal. I've tried from both a Mac (using Firefox) and a Win VM using IE. This is only the second time I've logged in so I don't have much experience with your service. However, this time I'm also logging in from Borders Bookstore using a T-Mobile Hotspot service (which I've also paid to use). I hope they are not blocking my access to this service. I'd appreciate your input into this problem.

Many Thanks,
Greg
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  • EMPLOYEE
    I’m glad you asked, so we can resolve this for you!
    Hi Greg,

    I'm sorry you're unable to log in to our site. We recently upgraded our sign on, so that may be related to your issue.

    What is the URL where you are trying to log in?

    Thanks,

    Rachel
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  • I’m concerned
    I'm back but I now cannot login, I get this error page: http://safari.oreilly.com/systemerror. When I go to http://safari.oreilly.com/, I arrive at the homepage. But then when I click "sign in" or "subscriber sign in" buttons, it treats me like a new subscriber instead of a returning subscriber.
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  • Hi Greg,

    You should be able to login now. However, Safari has posted a notice here:
    http://support.safaribooksonline.com/...

    and this section might be relevant to you:

    "You should be able to login as usual. There is one exception however. If you previously logged in with something other than an email address (your screen name or a nickname) you will no longer be able to login. The new O'Reilly login authentication process verifies that you are logging in with an email address containing an @ sign. If that is the case, you should contact Safari Customer Service. We will change your login to an email address and you will be able to access your Safari account again. If you have a current case in the system related to this issue, reply to that case's email and a customer service rep will be notified immediately and will change your login to your email address. Please specify which email address you would like us to use.

    If you do not already have a case in the system, please email customer-service@safaribooksonlin.com. Remember to specify the email address you wish to use."

    Let us know if you still have any trouble.

    Thanks!
    Sarah
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  • I am unable to login as described in the earlier post. I am having the same problem where the login screen does not appear but instead I am routed to the "Get Started" screen. I am using a regular email with an @ symbol. I have posted to the customer service address as recommended. Thanks!

    The email address above should be: customer-service@safaribooksonline.com. the "e" in safaribooksonline was missing. Thanks!
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  • I’m concerned
    Trying again to login I seem to have the same problem. When I go to Sign In, it goes here: https://members.oreilly.com/cs/member...

    Then it redirects three times and ends up here:
    https://ssl.safaribooksonline.com/promo

    If you could help I'd appreciate it. I've been looking forward to using the service, but in the past two days (of the 10 day promo), I've not been able to use it.
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  • I’m anxious
    Following the advice of some help on support.safaribooksonline.com. The case titled "Can’t login--System tries to set up Promotional Account" is exactly my problem.

    It says the two causes of this are: My account is not through O'Reilly. This is false, I signed up directly with safaribooksonline. The second cause was that a O'Reilly network cookies needed deletion. I've tried accessing the site using two browsers, in each case, I've deleted all oreilly cookies. when I do this, I can access the Account login screen. However, at submit, it redirects me to the promotion screen once again.

    I've tried re-entering my VISA card into the database, but it recognizes it saying it is already in the database, however I cannot get into my books.

    This is disappointing, I guess I'll try again later today.
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  • I’m thankful
    Hey I finally got in. I tried logging in from the o'reilly site instead of safari books online. I'm not sure what the difference was, but it seemed to work none the less.
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  • EMPLOYEE
    I’m happy
    Hi Greg,

    I'm glad you were able to get in! Thanks so much for detailing the steps you went through and the results - that will help us improve the process for others. If you have time we'd love to hear what you think of Safari after you've tried it out.

    Kind Regards,
    Sarah
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