Dropbox download of "Encyclopedia of Electronic Components Volume 1"

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on my product page, I cannot download the pdf of "Encyclopedia of Electronic Components Volume 1" to dropbox, it just starts to download instead, the other formats works fine.

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Paul Fichera (Employee) August 04, 2014 16:02

Hello Asbjorn,

Thanks for your interest in the Encyclopedia of Electronic Components Volume 1. In your Account Setting, and then under Dropbox and Kindle settings do you have the PDF box marked?

Best regards,
Paul Fichera
Customer Service Representative
O'Reilly Media

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Hello Asbjorn, Thanks for your interest in the Encyclopedia of Electronic Components Volume 1. In your Account Setting, and then under Dropbox and Kindle settings do you have the PDF box marked? Best regards, Paul Fichera Customer Service Representative O'Reilly Media

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Asbjørn Mikkelsen August 04, 2014 20:48

Yes, All the other books are fine, only this book that I cannot download to dropbox in pdf format. I have quite some books, all is good on pdf format.

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Yes, All the other books are fine, only this book that I cannot download to dropbox in pdf format. I have quite some books, all is good on pdf format.

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Paul Fichera (Employee) August 04, 2014 21:58

Hello Asbjorn,

I did notice the PDF of this title is 412 MB so depending on the space in your Dropbox this might be why the PDF is not feeding over. I hope this helps and have a great day!

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Paul Fichera
Customer Service Representative
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Hello Asbjorn, I did notice the PDF of this title is 412 MB so depending on the space in your Dropbox this might be why the PDF is not feeding over. I hope this helps and have a great day! Best regards,  Paul Fichera  Customer Service Representative  O'Reilly Media 

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Asbjørn Mikkelsen August 05, 2014 04:55

I have more than 100gb available, so that's not the problem

When you download files from my account, you get an dropdown for each file to select to download the file, or to send it to dropbox, on that file, this dropdown is not enabled.
It worked fine before the last update, and btw, why did it increase from 20MB to 412MB on this revision?

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I have more than 100gb available, so that's not the problem When you download files from my account, you get an dropdown for each file to select to download the file, or to send it to dropbox, on that file, this dropdown is not enabled. It worked fine before the last update, and btw, why did it increase from 20MB to 412MB on this revision?

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Paul Fichera (Employee) August 05, 2014 16:00

Hello Asbjorn,

Sorry if I'm not understanding correctly, but are you saying that you aren't seeing "Send to Dropbox" under the "Send Ebook" option on the "Your Account" page on oreilly.com? I'll touch base with our ebooks team concerning the file size increase. I also wanted to let you know that O'Reilly has a 100% satisfaction guarantee, and more information on this can be found here: http://shop.oreilly.com/category/customer-service/oreilly-guarantee.do.

Best regards,
Paul Fichera
Customer Service Representative
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Hello Asbjorn, Sorry if I'm not understanding correctly, but are you saying that you aren't seeing "Send to Dropbox" under the "Send Ebook" option on the "Your Account" page on oreilly.com? I'll touch base with our ebooks team concerning the file size increase. I also wanted to let you know that O'Reilly has a 100% satisfaction guarantee, and more information on this can be found here: <a target="_blank" rel="nofollow" href="http://shop.oreilly.com/category/customer-service/oreilly-guarantee.do" title="Link httpshoporeillycomcategorycustomer-serviceoreilly-guaranteedo">http://shop.oreilly.com/category/customer-service/oreilly-guarantee.do</a>. Best regards,  Paul Fichera  Customer Service Representative  O'Reilly Media 

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Asbjørn Mikkelsen August 06, 2014 09:39

Yes, but only on the PDF file for this book only.
All other books, no problem, all other formats for this book is ok, but PDF format for this book, when I click that button, it just starts to download, instead of giving me the menu to download to dropbox. and it happened with the last revision of the book.

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Yes, but only on the PDF file for this book only. All other books, no problem, all other formats for this book is ok, but PDF format for this book, when I click that button, it just starts to download, instead of giving me the menu to download to dropbox. and it happened with the last revision of the book.

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Paul Fichera (Employee) August 06, 2014 16:04

Hello Asbjorn,

What it sounds like is happening is you're clicking the yellow "PDF" button not the "Send Ebook" and then choosing the "Send to Dropbox" option. You will want to please choose the "Send Ebook" button not the "PDF" button. I just tested using the "Send Ebook" button for this title and then choosing to send it to Dropbox, and it didn't start downloading, but did send it to Dropbox.

If you need any further assistance with this I can forward on your post to one of our book techs as they might have further suggestions for you.

Best regards,
Paul Fichera
Customer Service Representative
O'Reilly Media

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Hello Asbjorn, What it sounds like is happening is you're clicking the yellow "PDF" button not the "Send Ebook" and then choosing the "Send to Dropbox" option. You will want to please choose the "Send Ebook" button not the "PDF" button. I just tested using the "Send Ebook" button for this title and then choosing to send it to Dropbox, and it didn't start downloading, but did send it to Dropbox.  If you need any further assistance with this I can forward on your post to one of our book techs as they might have further suggestions for you. Best regards, Paul Fichera Customer Service Representative O'Reilly Media  

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Asbjørn Mikkelsen August 06, 2014 16:17

The problem is that send ebook, doesn't always download all books, that is a problem with most of the books, not all formats are downloaded, so that's why I download each format separately.
For this book I only got the mobi and epub format with send ebook, not daisy and pdf, so I had do download those separately.
And clicking each button, gives me send to dropbox, but not the pdf format, on this book..

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The problem is that send ebook, doesn't always download all books, that is a problem with most of the books, not all formats are downloaded, so that's why I download each format separately. For this book I only got the mobi and epub format with send ebook, not daisy and pdf, so I had do download those separately. And clicking each button, gives me send to dropbox, but not the pdf format, on this book..

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Paul Fichera (Employee) August 06, 2014 16:28

Hello Asbjorn,

I'm sorry that I wasn't able to find a solution to the issue you are describing. I have forwarded this on to one of our book techs as they might have more insight on to why this is happening.

Best regards,
Paul Fichera
Customer Service Representative
O'Reilly Media

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Hello Asbjorn, I'm sorry that I wasn't able to find a solution to the issue you are describing. I have forwarded this on to one of our book techs as they might have more insight on to why this is happening. Best regards, Paul Fichera Customer Service Representative O'Reilly Media  

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Asbjørn Mikkelsen August 06, 2014 16:37

I thought it could be that the book was registered wrong, so I checked the html now, and interestingly enough, the html is different on these, on the pdf, the <a class="btn download-bin" element for the pdf have this empty attribute: data-dropbox_sync=""

but for the other formats, that attribute have an url inside it, not empty like for the pdf format.

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I thought it could be that the book was registered wrong, so I checked the html now, and interestingly enough, the html is different on these, on the pdf, the <a class="btn download-bin" element for the pdf have this empty attribute: data-dropbox_sync="" but for the other formats, that attribute have an url inside it, not empty like for the pdf format.

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Paul Fichera (Employee) August 06, 2014 16:42

Hello Asbjorn,

I did get some information back from one of our book techs concerning this. Send to Dropbox system has a limit of 150mb, and that PDF is 412mb so that is why the PDF of this ebook can't be sent to Dropbox. Unfortunately there isn't anything we can do about that limit, as this is a limit in the Dropbox API. Sorry it took me so long to find a reason for this.

Best regards,
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Customer Service Representative
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Hello Asbjorn, I did get some information back from one of our book techs concerning this. Send to Dropbox system has a limit of 150mb, and that PDF is 412mb so that is why the PDF of this ebook can't be sent to Dropbox. Unfortunately  there isn't anything we can do about that limit, as this is a  limit in the Dropbox API. Sorry it took me so long to find a reason for this. Best regards, Paul Fichera Customer Service Representative O'Reilly Media 

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Asbjørn Mikkelsen August 06, 2014 17:01

aha, that was interresting.
But at the same time, I compared revision 4 and 5 of that book, and I cannot understand why it is so big now, bad compression of it?

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aha, that was interresting. But at the same time, I compared revision 4 and 5 of that book, and I cannot understand why it is so big now, bad compression of it?

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Paul Fichera (Employee) August 06, 2014 22:29

Hello Asbjorn,

I'm checking in to see if I can get any information regarding the file size. Once I have more information on this I will be in touch.

Best regards,
Paul Fichera
Customer Service Representative
O'Reilly Media

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Hello Asbjorn, I'm checking in to see if I can get any information regarding the file size. Once I have more information on this I will be in touch. Best regards, Paul Fichera Customer Service Representative O'Reilly Media 

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Paul Fichera (Employee) September 17, 2014 17:05

Hello Asbjorn,

The PDF has been reduced and is now: 69 MB. I hope this and have a great day!

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Paul Fichera
Customer Service Representative
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Hello Asbjorn, The PDF has been reduced and is now: 69 MB. I hope this and have a great day! Best regards, Paul Fichera Customer Service Representative O'Reilly Media

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Asbjørn Mikkelsen September 17, 2014 21:46

Ah, great!

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Ah, great!

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Asbjørn Mikkelsen March 17, 2015 06:17

Now the same have happened to this book, can someone check if the filesize is wrong?,one file is almost 400MB
Practical Electronics_ Components and Techniques
http://shop.oreilly.com/product/06369...

I put it here, if someone remember the previous problem instead of going through all of the above again..

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Now the same have happened to this book, can someone check if the filesize is wrong?,one file is almost 400MB Practical Electronics_ Components and Techniques http://shop.oreilly.com/product/0636920032113.do I put it here, if someone remember the previous problem instead of going through all of the above again..

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