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I’m frustrated

Download entire book as pdf only sometimes an option?

As a 10 slot Safari bookshelf subscriber am I only sometimes presented with an option to download the entire book as a pdf, and sometimes I can only download individual chapters. I understand that only some books allow you download the entire book as a pdf. As a previous subscriber, I signed up again for one purpose, to download the entire "Perl Best Practices" book, which before I signed up I saw was available as a single pdf for 16 tokens. Now I am no longer presented with the option of buying the entire book. What gives!?
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  • Hi mikeh,

    Perl Best Practices is still set up as a full-book PDF download for 16 tokens. There are a couple of reasons why you may not be seeing the option to download the PDF. First, and this one is pretty obvious but it never hurts to check, you have to be logged in to see the option to download the full-book. If you're not logged in, the button won't appear. If you are logged in but you're still not seeing the button above the TOC on the left side of the screen, then the problem is with your account. In that case, I will refer you to customer service at Safari (customer-service@safari.com). I would forward your request on myself, but I don't know your username and contact info. Safari customer service is generally very responsive to these type of problems, so they'll help you figure out what is wrong.

    Thanks,
    Adam Witwer
    Publishing Services Manager
    O'Reilly Media
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  • Dear Mike,

    Thank you for writing.

    Only Library-level subscriptions offer the full-book download option. As a bookshelf subscriber, you should not see this option.

    Perhaps there is a configuration error on your account that is causing the issue you've described. I was able to successfully login to a 10-slot bookshelf account and could not replicate the issue.

    If you'd like us to look into this further, please contact Safari Customer Service directly via support.safaribooksonline.com - click on the Contact Us tab. There are several options available for you to contact us. Also, the correct email address for customer service is customer-service@safaribooksonline.com.

    Best Regards,

    Diane
    Customer Service
    Safari Books Online
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  • Can content be downloaded from Safari Books Online?
    Downloads of content are provided for premium subscription levels for some titles. Not all subscriptions include chapter downloads or full book dowloads.

    It is Safari Books Online's intention to make all chapters and books available for downloading. However the decision as to whether or not to provide chapter and/or whole book downloads resides with the publisher. For an individual book a publisher may decide to enable:

    Chapter downloads only
    Whole book downloads only
    Both chapter and whole book downloads
    No downloads at all
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  • I’m frustrated
    I just discovered that I can't combine pdfs I download with my 10-book subscription. It's very annoying and serves no other practical purpose but to achieve that (I'm guessing) goal.
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  • I’m frustrated
    1
    The fact I pay 22$/mth for a 10-slot account instead of 42$/mth for an unlimited account being the difference if my download tokens can download the entire book, or wittle away at 25-30 chapters per book is a load of crap.

    I pay 22$/mth and really don't use my account as much as I should, but building up 5 tokens a month to buy books makes it more palatable As I did this for the first time the night of my first 5 tokens expiring, I discover I cannot just buy the book with tokens but need to download a zillion files, and prolly spend more tokens, because I spend just a few hundred bucks a year and not a half a grand a year....

    Well. Let's just say the free money being made on this low volume account might just come to an end. fast..
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  • I highly recommend Allavsoft, it can directly and batch download videos from Safari Books online
    Here is the easy guide http://www.allavsoft.com/how-to/downl...

    It also helps to download videos from YouTube, eduCBA, Lynda, Coursera, Pluralsight, Digital Tutors, Udemy, LearnSmart, Adobe TV, Vimeo, Brightcove, etc.

    I like its directly donwload videos to any video or audio format.

    It has both Mac and Windows version.
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