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Design for the optimal experience sale - no info about the books

The books in the "Design for the optimal experience" sale at http://shop.oreilly.com/category/deal... (expiring June 27, 2012) have no or minimal useful information on the individual books' pages (which you get to when you the click "Learn More" button).

There is no table of contents for the books. There are books for which the number of pages is not mentioned. There are no sample chapters.

As a prospective buyer, I do not have enough information to decide whether the books look like they're worth a read or not.
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  • Hi.

    When you click the 'Learn More' button you are taken to the catalog page for that title. On the right-hand side of the page, just below the yellow 'Add to Cart' button there is a link that reads: 'Safari Books Online - Read now >'. If you click that link it will take you to the Safari page for that title, which does have the table of contents. I realize that is not the most intuitive process, so I apologize for that.

    Keep in mind that O'Reilly products have a 100% satisfaction guarantee, so if you are ever not completely happy with a purchase, please let us know. Details can be found, here: http://oreilly.com/oreilly/cs/guarant....

    Best,
    Daniel Randolph
    O'Reilly Media Customer Service Team
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  • I’m sad
    Thanks for the prompt response, Daniel. But several other books (in this sale and elsewhere) provide the table of contents and other information right on the same page (in multiple tabs). So I don't see why the web pages of these books cannot be updated (even though it seems like they're not direct O'Reilly publications).

    All these books are already published. So it's not a lack of knowledge about the ToC or other details.

    I don't know if you'd want to leave those pages as they are now. A lot of people would just pass on those books and not even bother coming to getsatisfaction and reporting the lack of information or asking about it.

    It's a pity that O'Reilly and the authors of those books would just silently lose customers for the lack of minor web page updates despite putting the titles on a discounted sale.
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  • You're absolutely right, a lot of people wouldn't take the time to contact getsatisfaction. So, thank you. We're always trying to improve our customers' experience, and feedback like yours helps.

    I'll pass your comments on to our web development folks.

    Thanks again,
    Daniel Randolph
    O'Reilly Media Customer Service Team
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