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Deal of the day discount error, support mail bounce

Hi guys,

I tried to use the visualization deal of the day (code WKDATAV, ending May 25 5am PST), but it didn't work, see below. I then tried to report it to orders@oreilly.com, according to http://shop.oreilly.com/category/cust..., but I got a bounce.

You seem to have double trouble. :-) I'm happy if you at least fix one of the issues by giving me the discount.

Regards,

Lars Albertsson

I'm sorry to have to inform you that your message could not
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: 550 unknown user

Final-Recipient: rfc822; orders@orielly.com
Status: 5.0.0
Action: failed
Last-Attempt-Date: Sat, 25 May 2013 00:24:40 -0700
Diagnostic-Code: smtp; 550 unknown user

---------- Forwarded message ----------
From: Lars Albertsson
To: orders@orielly.com
Cc:
Date: Sat, 25 May 2013 09:23:57 +0200
Subject: Fwd: Last chance! Save 50% on Data Visualization Ebooks
Hi,

I am trying to use this deal of the day, which has not yet expired. The discount code does not work, however. It claims that I do not meet the criteria for the discount.

I'd like to buy the following books at 50% discount:

http://shop.oreilly.com/product/97801...
http://shop.oreilly.com/product/97804...

Could you please arrange so that I get the discount?

Regards,

Lars Albertsson
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Reply
  • Hello lars.albertsson,

    I apologize the discount code didn't work. It appears as if the first e-mail you sent to orders@orielly.com contained a typo as the email should be orders@oreilly.com (as opposed to @orielly.com). If you write to orders@oreilly.com we will work on getting you a discount code for 50% off of the books you'd like. Also, feel free to call us at the below number and we're happy to help you out that way:

    1-800-889-8969
    or
    1-707-827-7019 from outside the USA
    7:30 am to 5:00 PST

    Hope this helps and have a great day!

    Kind regards,
    Paul Fichera
    Customer Service Representative
    O'Reilly Media
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