I apologize for your order not going through. Not quite sure what the problem is, but If you want to give us a ring, we're happy to help you place your order. If you like, you can ask for me by name and I will get you all sorted out.
You can contact us at:
1-707-827-7019 (outside the USA)
7:30 am to 5:00 PST
Customer Service Rep,