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Can't download videos, keeps completing before entire file is received

My video downloads keep terminating at 20-30mb some get to 240,
the disturbing thing is that they are marked as complete, which means I can't resume.

This has happened on both chrome
and firefox as well as IDM and free download manager.

I'm stumped as I can't get the videos.

Please assist.
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  • Hi Edward,

    I'm sorry to hear that you are having trouble downloading your videos.

    It sounds like you are using a download manager.   Have you tried downloading the video
    files without a download manager?   That could be what is causing the problem.
    Are you downloading individual videos or are you using the download all button?

     Best regards,
    Chris Olson
    O'Reilly Book Support
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  • Hi Chris,

    I have tried downloading individual files directly with/without a download manager and got the same results.

    I used the download all button last night for 6 files, 4 downloaded ok
    but two stopped at about 30mb.

    It's simply taking to long to get the downloads working. I can download from
    other sites without any issues and have enough bandwidth to watch hd-youtube without Stuttering.

    I'm trying to download the spark tutorials in the Strata + Hadoop World San Jose 2015: Complete Video Compilation

    Please assist.

    Thanks,

    Edward.
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  • Hi Edward,

    Where are you located? I ran this by one of our IT folks and they thought you may be located Africa. They mentioned that they've heard of this problem from that area.

    Are you trying to download them one at a time or are you using the "download all" button? If you were trying the download all button, please try downloading the videos one at a time.

    Best regards,
    Chris Olson
    O'Reilly Book Support
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  • Hello.

    I have been experiencing this exact same problem for about a year now (I'm located in Sao Paulo, Brazil).
    My Internet connection is pretty decent (15 Mbps), and I don't have this kind of problem with any other site.
    It seems O'Reilly's servers can't handle the load with acceptable stable performance and, what's worse, don't support resuming downloads.

    I tried what is suggested in O'Reilly's Video Help ("We recommend downloading the files one at a time, or use a download manager with your browser"), but the result was the same: the download rarely gets the whole file and the speed is unstable (though often good).
    The download manager was never able to resume the download of any file (probably the fault of O'Reilly's servers).

    Very frustrating experience. Please, fix it.

    Thanks.
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  • Same here, live in NZ. connection via ip-star satellite. This is the only video download service I have trouble with. Why can't I resume download?
    Why marked as complete when not? Why no known size? This is clearly a problem, so why is nobody looking at it.
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