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I’m confused

Bought video content not available for watching/viewing

I bought the video "Learning Path WEB APIs" yesterday and now it only gives me the videos tagged as "Free" and the rest I cannot use. Why is that? (Yes, I logged in ;-)
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  • Hi Andreas,

    I'm sorry to hear that you are having trouble viewing the videos that you purchased.   Sometimes that video player page doesn’t recognize that you are logged into your account, so you only see the free segments.   To solve this problem, just click the Sign In link at the top right of the video player page and that will force it to know you are logged in.    If for some reason it hangs on “Authenticating...”, then make sure you don’t have any ad or scriptblocking plugins in your browser, because that means a necessary script if being blocked.

    Sorry for the inconvenience,
    Chris Olson
    O'Reilly Book Support
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