I sounds like you're asking about the Bookworm game, from PopCap games. We're a publisher and the questions here are about our Bookworm ebook reader.
For help with the game, you might try looking at the Help page for the site you were playing it on. PopCap has Help sections for Download Games and Online Games. If you're playing on a site like Yahoo Games, they may also have a help section. Yahoo help is here.
I hope that helps.