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Thank you for letting us know about this problem. I located your account, tried to regenerate the file, and it failed again. We've been having a great deal of success since implementing whole book downloads yesterday, so I believe this is an isolated incident. I'm sorry for the inconvenience.
I have filed a case with customer service on your behalf and will send you an email confirmation with the case number.
You should be hearing from Safari soon, but you can use that case number to follow up with us at any time. Safari Customer Service can be reached directly at:
800.775.7330 (US only)
707.827.4118 (outside the US)
Thank you and best regards,
Safari Books Online