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"Strata Conference Santa Clara 2014: Complete Video Compilation" not available on Safari Books Online

Hello, my question relates to the item "Strata Conference Santa Clara 2014: Complete Video Compilation" (shop.oreilly.com/product/110000131.do?code=WKSTSC14).

It indicates on that product page that the item is available on Safari Books Online and a link is provided, but following that link results in a "not found". I have a Safari Books Online account and I couldn't find it by searching either, although the same title for prior years can be found.

Any idea when this will actually be made available? Thanks.
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  • Hello Ray,

    I would be happy to help you, but your question pertains to Safari Books which is a different company than O'Reilly Media. Please contact Safari Books here to get your question addressed:

    Safari Books Online
    1-800-775-7330
    or email them at:
    customer-service@safaribooksonline.com

    Best regards,
    Paul Fichera
    Customer Service Representative
    O'Reilly Media
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  • Hi Paul,

    Thanks for your response.

    I should have mentioned this in my originally post. I did initially contact Safari Books with the same question. They said that items are made available when they are uploaded by the publisher. In this case, they said it would be available once O'Reilly Media uploads the content. And they provided me your company's contact details and asked that I get in touch with you.

    For all I know, O'Reilly may already have done it's part and the ball is now in Safari Books territory. Or it may be the other way around :) I don't really have a way of know either way.

    In any case, how about we approach it from this angle.
    Fact 1: On O'Reilly Media's website (at the link I provided in the original post - http://shop.oreilly.com/product/11000...) it does state, in no uncertain terms - "Safari Books Online - Watch it now" - that the content is available on Safari Books.
    Fact 2: It currently is not (for whatever reason).

    I could certainly try to chase this up between the two companies but having already spent some time and effort, I've not much to show for it :) I would say the onus here is on O'Reilly, knowing that there is a an inconsistency between what they claim "it's on Safari" and the reality "it's not", to sort this out and ensure everyone has dotted their i's and crossed their t's so that we really can "Watch it now".

    If it's a just a matter of time, that's totally cool. Just want to make sure this hasn't fallen through the cracks.

    Regards,
    Ray
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  • Hello Ray,

    Thanks for your thoughtful response. I want to make it clear that I'm sorry that I suggested you speak to Safari when they had indicated you ask us. I do apologize for my confusion on this.

    I have asked the team responsible for getting these videos uploaded to Safari to take a look at this. I also altered another team that the Safari Books Online link on the catalog page for this video is directing to a "Page Not Found". Again, sorry about this and we hope to have this resolved shortly.

    Best regards,
    Paul Fichera
    Customer Service Representative
    O'Reilly Media
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  • Oh, no problem at all Paul. Thanks very much for looking into this, and for your prompt responses. Hopefully it'll be up soon.

    Regards,
    Ray
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  • Hello pen,

    We are still working with Safari on this, and we hope to have this available on Safari within this week. Sorry for any inconvenience this may have caused.

    Best regards,
    Paul Fichera
    Customer Service Representative
    O'Reilly Media
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