Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m hopeful

"Download Whole Books" partial credit?

I love the new 'download whole books' feature in Safari, I'm wondering whether there has been any thought around providing partial credit for chapters I've already spent tokens downloading? Is this something that would be decided "per-publisher", and are there any books that might already be providing this feature?
1 person has
this question
+1
Reply
  • This reply was removed on 2008-11-07.
    see the change log
  • Hi TML,

    Currently, there's no partial credit for chapters/ tokens that you've already spent, but both subscription plans provide 5 free download tokens per month.

    Safari Books Online offers Individual, Corporate and Academic Subscription Services and the two Individual Subscription Services include a library or bookshelf option, and the library service allows you the Full Book Download flexibility.

    Here's a break down and explanation of the current token structure and options for the Library and Bookshelf access.

    *** Safari Professional Library --Unlimited Access-- $42.99 USD Per Month
    Full Book Downloads: Download PDFs of whole books for working offline
    Chapter Downloads: Download PDFs of book chapters for working offline

    *** Safari Professional Bookshelf -- 10-Slot Bookshelf, Limited Access-- $22.99 USD per month
    Chapter Downloads: Download PDFs of book chapters for working offline

    ---------------------------------------------------------------------------------------

    What are the differences between the Bookshelf and Library options?

    Safari Library subscriptions provide unlimited access to all content
    (books, Short Cuts, Rough Cuts and video are included), at all times with
    no restrictions. A Safari Library subscription also allows you to download
    whole books, not just chapters, using download tokens. A Safari Bookshelf
    subscription enables you to search across the entire library of content and
    to view the full content of 10 books at a time. You may exchange your 10 titles once they have stayed on your "bookshelf" for 30 days. You can also download chapters using download tokens.

    Both subscription plans provide you with 5 free download tokens per month and a discount of up to 35% on publishers' print books. Look for the Adobe Acrobat PDF icon next to the chapter title to indicate that a chapter is available for download.

    What are slots?

    For users who select Safari Bookshelf, you will be provided with a 10-slot
    Safari Bookshelf account. The number of books a bookshelf can hold is based on the number of slots allocated to each book. Slot values are determined by the retail price of the print book. 85% of Safari's titles are valued at one slot or less, though some books take two or three slots.

    How do I download a chapter to read offline?

    Each subscription comes with 5 tokens per month and these roll over between months. When you're working in Safari, you'll see small PDF icons next to the chapters' labels. You download chapters by clicking on the PDF icons. Most chapters cost one token, but some chapters may cost more. In order for Safari Bookshelf subscribers to download a chapter from a book, the title must first reside on your My Bookshelf.

    If you have further questions, please contact our Safari Books Online support team directly at

    Safari Books Online, LLC
    http://safari.oreilly.com
    P: 888-619-1684 / 707-827-4100
    support@safaribooksonline.com

    Regards,
    Mace Bergmann
    O'Reilly Media -- http://oreilly.com
    800-998-9938
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m disappointed
    I'm wondering whether, a year on, there's been any more thought given to this matter - I've been an "Unlimited Access" customer since it was first instituted, and a Safari Books Online customer since sometime in 2002 (give or take a month or two somewhere in the middle there).

    I've accumulated quite the library of single-chapter downloads that I just want the ability to merge into one digital file so that I can turn the page from chapter one and arrive at chapter two, instead of having the leave the file and open another one. Unfortunately, with the DRM on the PDFs from my older downloads, this isn't possible - and, since I intend to continue to use my credits to buy full books of newer content in the future, I'm fairly loath to "re-buy" content I've already purchased.

    Even if there were some kind of tool provided that would let me group arbitrary PDF files from my "My Downloads" section into a single file at generation time, this would be a perfect solution for me.

    Just by way of example, it took me about 4 months to get all the chapters of Brooks' "Mythical Man-Month" under the "non-unified book" model, and now I feel a bit as if I'm being punished for being an early adopter of the service - if I were just coming on board now, I'd be able to get the whole book as one file after only three months at my current subscription level (and still have two credits left over!)

    I still love the service, and will almost certainly be a user for many, many years to come - but I'm still hoping that the publishers behind Safari can meet me even halfway on this - which is why the question was originally around getting "credit" for books that I've purchased under the chapter at a time model. I'd be willing to spend some small number of credits AND give up my chapter-by-chapter PDFs in order to get one unified file - but asking me to now buy the same content as if I never bought those earlier chapters leaves a bad taste in the mouth.

    Wasted years of credits?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    1
    Well, I don't think it's very fair to call them "crooks" - they were out there, on the leading edge of the ebook wave. I purchased from them to encourage the idea of digital content, and I *do* still have access to all of the items I bought in the past...it's just a bit of a pain to read something with 30-40 chapters on something like my B&N nook, as each "Chapter" appears as its own book. All I'm asking for is for ORA, at least, to let me surrender my access to the per-chapter copies of the book in exchange for the entire book as a single file, or to give me a certain number of tokens of "credit" when purchasing complete books, wherever I've purchased all the chapters.

    I still hope that ORA will come back and revisit this idea. It really does feel a bit like punishment for being an "Early Adopter", which I'm pretty sure isn't their intent.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Hi,

    I appreciate your assesment and defense of the situation. As you said, we did not offer full book downloads until a year or two ago, so there are many early subscribers who find themselves with a lot of individual chapter downloads.

    What's your Safari Books Online account number?

    Diane
    Customer Service
    Safari Books Online
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated