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I’m confused and sad

"10 day" trial ends after one day?

I signed up for the 10-day trial yesterday, added one single book to my bookshelf, and read Chapter 1 of that book. Today when I log in and try to access Chapter 2, I get an error message:

Thank you for trying Safari Books Online. Unfortunately, you have exceeded the maximum number of page views allowed for this trial.

The message goes on to say I must activate my subscription if I wish to continue. Is this for real, or am I experiencing a bug in your system? I hope it's a mistake, since allowing access to only one chapter of one book seems like a rather stingy trial to me. And it seems rather deceptive to advertise this as a 10-day trial, with no mention anywhere I saw of any further limitations.
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  • A few clarifications...

    In addition to reading one chapter, I also did some searches of the library, read reviews, looked at table of contents, etc. I'd hope that doesn't count against allowable page views, since anyone can do so with or without a subscription, trial or otherwise.

    Several times in the course of reading the one chapter, I paged back as well as forward -- to re-read a paragraph or two when my mind was drifting, or to look again at a diagram. Does looking at the same page again count against your allowable page views?

    I also did some paging in that one chapter and the front material of the book in order to get familiar with the interface. Especially once I realized (to my chagrin) that when you return to a book you've started reading, you're not automatically returned to where you left off. (What's up with that?)
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  • Hi Jerry,

    We're sorry for the delay in response. Please contact Safari Books Online's customer service department directly at:

    URL: support.safaribooksonline.com
    Click on the Contact Us tab.

    We'll be happy to help you.

    Thank you for your interest in Safari.

    Thank you,
    Diane
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